MCPF WORK REQUEST SYSTEM
USER'S GUIDE

HKUST Users

1) Registration
2) Submitting a Work or Training Request
3) Processing a Work or Training Request
4) MCPF Equipment Booking
5) Closing a Work or Training Request
6) Forgetting password
7) Policy Regarding UG student


1) Registration

First, please Register on the MCPF web page. Select "New User" and register as "HKUST user". Fill in the details requested on the form.
An e-mail will be automatically sent to your registered e-mail address, informing your login name and the system generated password. Login to the system again with the password and update your account information if necessary (e.g. change your password).

2) Submitting a Work or Training Request

Select which type of request you are making - click on "Request general job", "Request sputtering job", "Request evaporation job" or "Request training job".

Select the "Category" and then fill in the details requested on the form. The account number should be a valid HKUST account number or project number for back charges purpose.

After you press "Submit job", the form will be validated. So if you have not completed the form properly, you will receive an error message asking you to fill in the fields required. A confirmation with summary of your work request will be displayed on screen for successful submission.

If you are not a Faculty member, a copy of your submitted work request will simultaneously be sent to your supervisor via e-mail for his/her information.

3) Processing a Work or Training Request

After submission, the request is queued in the MCPF database. MCPF staff will read the request and decide whether it can be accepted. You will receive an e-mail acknowledgement from mcpf @ ust.hk, advising for the acceptance or reason of rejection.
Please read the e-mail, it contains important information.

Example for accepted work requests:

MCPF Job No.: xxxxx
User Name: xxxx
Project Name: xxxx
Technique Required: xxxx
Project Coordinator: Name of MCPF staff (Ext. xxxx)
Email Address: xxxx @ ust.hk
Project Member(s): Name of MCPF staff (Ext. xxxx)
Email Address: xxxx @ ust.hk
Notes: message from the coordinator.

Please contact the Project Coordinator/Project Member first to arrange time for discussions and the experiment/training.

4) MCPF Equipment Booking

If you are authorized to independently use MCPF equipment, you can then book time slots for the instrument(s) you are qualified for via the MCPF web page. For booking, you must have a current work request for the instrument(s) you want to book.

Please login to the system and select "Book Equipment", a list of your current jobs will be displayed. Select the job and book the time slots you desire.

In case you are authorized BUT cannot book the equipment, then our database has not been updated. Please send an email to mcpf @ ust.hk requesting the instrument you wish to book or directly contact the Project coordinator/Project member of your work request.

5) Closing a Work or Training Request

After a work or training request is completed by MCPF, an E-mail will automatically be sent to the user and his/her supervisor, informing the total equipment time, operator time and consumables spent on the job and the total charges where applicable.

6) Forgetting password

If you forget your login password, please press "password" on the MCPF web page and request the system to send your password to your e-mail account. You'll receive it in a few seconds.

7) Policy Regarding UG student

Due to safety concerns, MCPF cannot accept work requests directly from UG students. However, in order to accommodate multiple requests from Faculty members, if a UG student must work in MCPF, then the work request should be submitted by a PG or research staff who will accompany the UG at all times while the UG is in MCPF. It is understood that the PG/research staff will be responsible for the safety of the UG student while in MCPF.
If a problem occurs with the work request system, please contact: mcpf @ ust.hk.


External Users

Users outside HKUST are also welcome to use MCPF services. When such services are needed, please download a MCPF work request form in PDF format and return the duly filled form back to MCPF by fax at (852) 2358 2451 or by e-mail to mcpf@ust.hk. MCPF staff will contact the user to arrange time for discussion and experiment.
After a work request is completed, MCPF will inform our HKUST RandD Corporation Ltd and they will send an invoice to the user. The user can pay the services by cheque made payable to "HKUST RandD Corporation Ltd" according to the payment instructions given in the invoice.


Last updated on 2016-09-13